Shipping Policy

Thank you for shopping with Prestige Set. Please review our shipping policy before placing your order.

Processing Time

Orders are typically processed within 3–5 business days after payment is received, unless otherwise stated on the product page or during checkout.

During high-volume periods, product launches, holidays, studio/team orders, or pre-order periods, processing times may be longer.

Business days are Monday through Friday, excluding weekends and holidays.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your order and delivery location.

Once your order has shipped, you will receive a shipping confirmation email with tracking information, if available.

Estimated delivery times may vary depending on the shipping carrier and destination. Prestige Set is not responsible for carrier delays once an order has been shipped.

Incorrect Shipping Information

Please make sure your shipping address is entered correctly at checkout.

Prestige Set is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, the customer may be responsible for additional shipping costs to resend the order.

Lost, Stolen, or Delayed Packages

Once an order has been shipped and tracking has been provided, Prestige Set is not responsible for packages that are lost, stolen, delayed, or marked as delivered by the carrier.

If your package is marked as delivered but you did not receive it, please contact the shipping carrier directly to file a claim.

Damaged Packages

If your order arrives damaged, please contact us within 3 days of delivery at support@prestigeset.com with your order number and clear photos of the damaged item and packaging.

We will review the issue and determine whether a replacement, store credit, or refund may be offered.

Studio, Team, or Bulk Orders

Studio, team, wholesale, or bulk orders may require additional processing time. Estimated timelines will be discussed at the time of ordering.

Custom, bulk, studio, or team orders are final sale unless they arrive damaged, defective, or incorrect.

Pre-Orders

If an item is listed as a pre-order, the estimated shipping timeframe will be noted on the product page or communicated at the time of purchase. Pre-order dates are estimates and may change due to production, supplier, or shipping delays.

Contact Us

For shipping questions, please contact:

Prestige Set Cosmetics
PO Box 55
Howell NJ 07731
support@prestigeset.com